Being as pleasant as possible (which is quite a feat because without a broadband link to the outside world I feel incomplete) I explained that my service was down. The person told me that someone would be in the vicinity to check service because they’ve had numerous outages reported. I asked for an estimated time frame for restoration of service and was told “Well we have lots of customers without service”. Evidently she didn’t hear my question correctly.
Here’s the point. I pay more monthly for broadband service than many people in developing nations make in a year. I expect excellent service. Sometimes things are beyond control (i.e. a truck hits a junction box, Thermonuclear war, The Biblical Rapture, Paris Hilton winning a Nobel prize for literature, whatever). However I pay enough to have my A$$ kissed and a support person fake sympathy and sound at least a little apologetic when they rob me of productive time (I work from home).
They got the service restored eventually, but I get the following email today from my service provider (my additional retorts are in bold):
We see that you recently contacted us concerning your (Deleted Brand name) High-Speed Internet service. Because we know that your time is valuable, we do want to inform you of some additional options for resolving future issues with your service that are as simple as 1...2...3 and are an added benefit of subscribing to (Deleted Brand name) . Well Ok then, they feel bad about screwing me. Excellent.
With Desktop Doctor you can analyze, diagnose, or troubleshoot your internet connection automatically with just one click - without picking up the phone.
Best of all it is provided free with your (Deleted Brand name) . subscription. Yeah, does your Doctor fix the damn connection when there’s no service? I’ve been in CS/IT related fields for almost 2 decades and that would be really something……..
Need Instant answers? Our virtual (Deleted Brand name) representative is available 24/7 to answer your technical support and customer service questions. Ask (Deleted Brand name) is simple and easy to use. Yeah, great F#$%ing idea F#$%tards. The next time my Internet Service is down, I’ll just log on and go to your virtual representative and get my answer.
With Live Chat, you reach an experienced Technical Support Representative any time of day who will be happy to assist you with your Comcast High Speed questions. This was the last straw. These idiots don’t have a flying F#$%ing clue about why I called, or how this would enrage me. It just goes to show they got my subscription fee and basically I could take a flying F#$% at a rolling donut. So in closing, F#$% you (Deleted Brand name) and your sh!tty support.
PS: Oh yeah, if you’re curious which ISP I’m talking about, just replace all of the (Deleted Brand name) with Comcast….
